Challenges For The New Health Insurance Exchanges

Challenges For The New Health Insurance Exchanges

More than 8 million Americans tried to shop for insurance last week on the new Affordable Care exchanges. A look at the program's strong interest, technical glitches and other roll-out challenges.

In the week since the launch of insurance exchanges -- a centerpiece of the new healthcare law -- nearly 9 million Americans have visited the federal health care website. And thousands more have visited online exchanges run by the states. But both federal and a few state online marketplaces continue to have problems. Some say the technical glitches are caused by higher-than-expected traffic to these sites. Others warn they have serious, underlying flaws that aren’t easily resolved. Diane and a panel of experts discuss strong interest, technical issues and other roll-out challenges for the new insurance exchanges.


Susan Dentzer

senior policy adviser, The Robert Wood Johnson Foundation and on-air analyst on health issues, PBS NewsHour

Louise Radnofsky

health policy reporter, The Wall Street Journal.

Jon Kingsdale

managing director, Wakely Consulting Group; former founder and Executive Director of the Commonwealth Health Insurance Connector Authority, the agency that implemented the Massachusetts health insurance exchange in 2006

Audrey Tayce-Haynes

Secretary of the Cabinet for Health and Family Services for the state of Kentucky

David Simas

Assistant to the President and Deputy Senior Advisor for Communications and Strategy

Flow Chart: How Health Insurance Exchanges Work

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