Building A Customer-Oriented Health Insurance Exchange

Building A Customer-Oriented Health Insurance Exchange

New health insurance exchanges are supposed to help millions of Americans get affordable coverage by 2014. Diane and her guests talk about what the exchanges will mean for employers and consumers.

In the shadow of negotiations over the so-called fiscal cliff, another deadline looms in Washington. States have until December fourteenth to decide whether they intend to create state-based health insurance markets. If states choose not to build their own or partner with others, then the federal government will step in. As states rush to create exchanges by 2014, they’re considering how best to develop health care comparison tools. Individuals and small businesses need ways to plan for unexpected expenses, find out which plans include their provider, and compare service quality. Diane and her guests talk about building customer-friendly health insurance exchanges.


Robert Krughoff

founder and president of Center for the Study of Services and Consumers' CHECKBOOK.

Julie Appleby

senior correspondent, Kaiser Health News.

Sonya Schwartz

program director, National Academy for State Health Policy.

William Custer

director of Center for Health Services Research at the J. Mack Robinson College of Business, Georgia State University.

Glen Shor

executive director, Massachusetts Commonwealth Health Connector.

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