Poor communication between doctors and patients is widely seen as a problem in American healthcare. Now more and more healthcare providers are giving patients new ways of accessing doctors to ask questions or express concerns. In the age of email, texting, video chatting and social media, a look at the promise and limitations of digital communication to improve patient experiences and outcomes.
At the CIA headquarters in Northern Virginia, there is a wall with 77 stars, each representing an agent who has died in the line of duty. However, the names of only half of these honored agents are recorded in a book below. The rest of the names and stories have remained secret, until now. Investigative journalist Ted Gup tells how he learned about these men and women who lost their lives while serving their country.
- Ted Gup investigative reporter, author, and professor at Case Western Reserve University
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